The best way to visualize this is to think of this as a type of insurance policy for your online business. The main value driver of our service is rescuing sites that have been brought down by either accidental or nefarious means (I'm talking about hackers!).
It happen way more than anyone think! This is a service where our clients appreciate we are around whenever anything small or big happens to the site, we are here to sort it out one way or another.
Most definitely not. We would love to be in a world where there is such thing as perfect security. Our world is most certainly not. What we do is keep up with the threats that emerge everyday. While security analysts are hard at work at updating our security platforms, hackers are working extra hard to overcome those as well.
What we guarantee is that you will never lose your site. We deploy several layers of protection and store duplicates of your data at multiple secure offsite servers to ensure your business can recover even the worst security threats.
If you are not under our Retainer plan, all additional works are calculated at 100 USD per hour as credits. All works are time tracked and deducted from your hourly credits in a 5-min block manner. You can top up credits at anytime. Credits will never expire. We advise to compile the works you'd like to be sorted out. For major works we'll give a quote on how long the project will take.Â
Example scenario:
1. Your works cost us 8 minutes, we deduct 10mins from your 60min credits.
2. Your works cost us 16 minutes, we deduct 20 mins from your 60min credits.
Yeah of course. We do offer additional inboxes if you need them, let us know.
Dedicated support enquiries are prioritized over the basic ones. That does not mean we'll take a long time to get to you if you are on the basic support. However this does mean you'd need to allow a bit of time unless its an urgent matter.Â
Most definitely. We're your Point of Contact Systems Admin when comes to all hosting related matters. We'll make sure your sites run smoothly on our servers with as little interruptions as possible.
We'd love to, but hosting doesn't work like that. However, for our Advanced and Retainer plans, we do set up an infrastructure that would be close to 100% uptime. The only way our infrastructure goes down is when all our different server providers go down at the same time.Â
Honestly that chance is abysmal. It is basically the end of the world if such a thing happens.Â
We can only ensure basic compliance on the web level. We're not official GDPR Compliance certified so we can't audit your business practices. If basic compliance on web level is enough, we can do that for you.
This covers:
1. Hosting on GDPR compliant servers.
2. Best practice when handling cookies and scripts from 3rd parties.
3. Consent management.
4. Policy pages generations.
5. Effective handling of user data on site.
We begin each project with a comprehensive exploration of your brand's identity, values, and target audience. This foundational understanding ensures that our designs capture and convey the true essence of your business, forming a solid base for impactful development work.
Our creative discovery process is designed to unearth innovative design solutions that distinguish your brand in the marketplace. This phase is crucial for generating unique and memorable concepts that set you apart from competitors and resonate strongly with your audience.
We prioritize creating intuitive and accessible designs that enhance user experience. Our approach balances aesthetics with functionality to provide seamless and effective interactions, ensuring your website not only looks great but also serves as a powerful tool for your business objectives.
Our cooperative approach involves working closely with you at every stage of the project, fostering a partnership that brings your vision to life. We thrive on creative problem-solving, addressing complex challenges with innovative solutions to deliver tailored and impactful designs that meet your specific needs.
Our commitment to excellence extends beyond project completion with our unparalleled aftercare service. We offer continuous support and updates to ensure your design remains current and aligned with the latest trends and technologies. This ongoing support guarantees that your website evolves with your business and continues to engage your audience effectively.
